Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it—unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@futvibe.es. Please note that returns must be sent to the following address:
c/Pintor Fortuny nº24, Bajo C, 18210, Peligros, Granada, Spain
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions about returns, you can contact us at info@futvibe.es.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as customized jerseys (e.g., “Manuel, 19”). These items are non-returnable and returns will be denied. Orders that have used a discount code or special offer are also not eligible for return.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with the general policy, the item must be in the same condition in which you received it—unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@futvibe.es.